Privacy Policy

1. Introduction

Next Tab Agency ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We operate from Brisbane, Queensland, Australia and serve clients across Australia and internationally. By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

2. What Information We Collect

We may collect the following types of personal information:

• Contact information: Your name, email address, phone number, and business name when you fill in our contact form or engage our services.
• Project details: Information you provide about your business, goals, and requirements during project scoping.
• Usage data: Anonymous analytics data about how you use our website (pages visited, time on site, browser type) via Google Analytics.
• Communication records: Copies of email correspondence, meeting notes, and project-related communications.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide the services you've requested
• Prepare project proposals, scopes of work, and service agreements
• Send you project updates and invoices relevant to your engagement
• Improve our website and services using anonymised usage analytics
• Comply with legal and regulatory obligations under Australian law

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics 4: For anonymous website usage statistics. Data is stored by Google and governed by Google's Privacy Policy.
• FormSubmit: To process contact form submissions securely.
• Google Workspace: For email and document storage related to your project.

5. Data Storage & Security

Your personal information is stored securely on Australian-based and cloud infrastructure. We implement industry-standard security measures including HTTPS encryption, access controls, and regular security reviews. We retain your information only for as long as necessary to provide services and meet our legal obligations under Australian law.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us at hamza@nexttabagency.com.

7. Cookies

Our website uses cookies for analytics purposes (Google Analytics). Cookies are small text files stored on your device. You can disable cookies in your browser settings, though this may affect some website functionality.

8. Contact & Complaints

If you have any questions about this Privacy Policy or believe we have not complied with our obligations, please contact us:

You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.